Lisa creates a case for Lionel and assigns the quantity group into the case. Lisa then elevates the precedence and assigns a one particular-day service degree agreement (SLA) for the case. In this example, specifies the approver's picked choice which is evaluated in opposition to Each individual case as declared https://emilianomtnwi.onesmablog.com/new-step-by-step-map-for-hbr-case-studies-76737395