Also, you need to remember there are several terms and phrases used in ISO 9001 which can seem to be acquainted within your day-to-day language, but which have a very specific complex that means inside the regular; these are actually formally outlined in Clause 3 of ISO 9000. At NQA https://www.nathanisoconsulting.com/blog/elevate-your-it-asset-management-with-iso-19770-certification-in-uae/