Update: New charger in truth didn't work. The company contacted me by means of email and despatched a fresh battery port along with a charger. We've installed it and it is actually working however it didn't arrive with the rubber caulking that the first one experienced to carry everything https://www.electricscooter.ltd/big-e-scooter-off-road-electric-scooter-double-motors-double-lights-20000w/